Shipping policy

SHIPPING POLICY:

Last Updated: July 9, 2026

We offer domestic and international shipping. All orders are processed and shipped from New Jersey.

Please review our shipping policy below for information regarding order processing, shipping costs, and delivery expectations.

ORDER PROCESSING TIME

Please allow 10–14 business days for your order to be processed, prepared, and shipped.

Processing times begin once your order has been successfully placed and payment has been confirmed. Processing times do not include weekends, holidays, or the time required for delivery once your order has been shipped. 

DOMESTIC SHIPPING

All orders shipped within the United States have a flat-rate shipping cost of $8.

Delivery times provided at checkout are estimates and may vary depending on the carrier, destination, weather conditions, and other circumstances outside of our control.

INTERNATIONAL SHIPPING

We offer international shipping to eligible locations. However, please note that we do not currently offer returns or exchanges for international orders.

International shipping costs and available shipping methods are determined at checkout based on the destination country, package details, and rates provided by the selected shipping courier.

International customers are responsible for any customs fees, duties, taxes, or additional charges imposed by their country upon delivery. Gianna and Julia is not responsible for delays caused by customs processing or fees required by international authorities.

SHIPPING DELAYS

While we strive to meet estimated delivery timelines, delays may occur due to circumstances outside of our control, including but not limited to:

- Carrier delays

- Weather conditions

- Customs processing

- Incorrect shipping information provided by the customer

- Holidays or periods of increased shipping volume

Gianna and Julia is not responsible for delays caused by shipping carriers or circumstances beyond our control.

ACCURATE SHIPPING INFORMATION

Customers are responsible for providing accurate and complete shipping information at checkout.

Please carefully review your shipping address before submitting your order. We are not responsible for orders shipped to incorrect addresses provided by the customer.

If you notice an error with your shipping information, please contact us as soon as possible. We cannot guarantee that changes can be made after an order has entered processing.

LOST OR STOLEN PACKAGES

Once an order has been shipped and transferred to the shipping carrier, Gianna and Julia is not responsible for packages that are lost, delayed, damaged, or stolen after delivery confirmation.

If you experience an issue with your shipment, please contact the shipping carrier directly using the tracking information provided.

CONTACT US

If you have any questions regarding your order or our Shipping Policy, please contact us:

Email: giannandjulia@gmail.com