SHIPPING POLICY:
Last Updated: July 9, 2026
We offer domestic and international shipping. All orders are processed and shipped from New Jersey.
Please review our shipping policy below for information regarding order processing, shipping costs, and delivery expectations.
ORDER PROCESSING TIME
Please allow 10–14 business days for your order to be processed, prepared, and shipped.
Processing times begin once your order has been successfully placed and payment has been confirmed.
Please note that processing times do not include weekends, holidays, or the time required for delivery once your order has been shipped.
During periods of high order volume, launches, promotions, or holidays, processing times may be longer than usual. We appreciate your patience and will make every effort to fulfill orders as quickly as possible.
SHIPPING COSTS
All shipping costs are calculated and displayed at checkout based on your shipping address, selected shipping method, package weight, and applicable carrier rates.
Shipping fees must be paid by the customer unless otherwise stated through a promotional offer or discount.
DOMESTIC SHIPPING
Orders shipped within the United States will have available shipping options and costs calculated at checkout.
Delivery times provided at checkout are estimates and may vary depending on the carrier, destination, weather conditions, and other circumstances outside of our control.
INTERNATIONAL SHIPPING
We offer international shipping to eligible locations.
International shipping costs and available shipping methods are determined at checkout based on the destination country, package details, and rates provided by the selected shipping courier.
International customers are responsible for any customs fees, duties, taxes, or additional charges imposed by their country upon delivery. Gianna and Julia is not responsible for delays caused by customs processing or fees required by international authorities.
SHIPPING DELAYS
While we strive to meet estimated delivery timelines, delays may occur due to circumstances outside of our control, including but not limited to:
- Carrier delays
- Weather conditions
- Customs processing
- Incorrect shipping information provided by the customer
- Holidays or periods of increased shipping volume
Gianna and Julia is not responsible for delays caused by shipping carriers or circumstances beyond our control.
ACCURATE SHIPPING INFORMATION
Customers are responsible for providing accurate and complete shipping information at checkout.
Please carefully review your shipping address before submitting your order. We are not responsible for orders shipped to incorrect addresses provided by the customer.
If you notice an error with your shipping information, please contact us as soon as possible. We cannot guarantee that changes can be made after an order has entered processing.
LOST OR STOLEN PACKAGES
Once an order has been shipped and transferred to the shipping carrier, Gianna and Julia is not responsible for packages that are lost, delayed, damaged, or stolen after delivery confirmation.
If you experience an issue with your shipment, please contact the shipping carrier directly using the tracking information provided.
CONTACT US
If you have any questions regarding your order or our Shipping Policy, please contact us:
Email: giannandjulia@gmail.com